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+1 804-376-6554

Patient Experience

Expert Orthopedic Care, Delivering Faster Solutions for a Pain-Free Future, Near you!
Patient Experience Such a powerful topic and the center focus of Red Carpet Healthcare Solutions & Whole Health Orthopedic Institute. When people ask me what is the most important thing about being a private practice orthopedic surgeon, my answer is very quick: the patient experience.

Patients are the reason I have a career. The reason I go to work each day. My patients rely on me. I believe it’s my job to educate them. It means a lot to me that thousands of individuals have trusted me, my team, and my process with their joint replacement surgery. I don’t take that lightly or for granted. I put a lot of time, effort, and education into my practice, my staff, and our system. At the top of that system list is education. Let’s dive in…

Education is essential in our system. We educate our patients in multiple ways. Through educational videos, in person seminars, thorough handbooks, and at each appointment. The time we spend educating our patients goes beyond telling them what surgery they’ll have, their medications, and a few post-operative instructions. It’s information that is valuable to them and their caregivers. It’s information that pertains to the surgery they are having or had. Our education answers their questions, takes the time to explain them, and provides resources for them to access at any time.

Wellness education has had a major impact on our system. Since implementing the Wellness Institute into our process, we are now educating our patients beyond the usual potential complications associated with any surgery. We are educating and assessing them for risk factors in multiple areas. Beyond body mass index and diabetes, we go further. We talked about anemia, smoking, malnutrition, and mental health. We find that so many of our patients are unaware of the impacts these factors can have when undergoing a hip or knee replacement. Not only are we educating, but we are then implementing changes.

Environment Lastly, and incredibly important, the environment. I designed our office with one thing in mind: patient experience. When you step into our building, you feel comfortable, welcomed, and relaxed. The atmosphere is calming. You are greeted by a welcoming face. Your wait time is less than five minutes, if that. Enjoy a coffee or Italian delicacy from our cafe located right in the lobby. You are taken to a room with comfortable seating, for you and your guest. You are seen by a caring staff member. Our x-rays are on site. We communicate with patients directly via phone and email, not through a third-party company. We treat our patients like we would treat our loved ones. This is non-negotiable. Our environment is not your standard medical building, and it makes a difference.

Our patient experience is crucial. It will always be our priority.

What are some ways we do this?

– The lobby is welcoming, it’s warm. We have a full menu cafe with breakfast and lunch offerings. We have staff ready to greet patients, get them checked in and seated for their under-five minute wait time prior to their appointment beginning.

– Our patient exam rooms are equipped with comfortable seating for our patients and their guests. The televisions are rolling with pertinent, informational content about joint replacement, arthritis, joint care, biographies for our staff, and upcoming social events. The area is clean and comfortable, the lighting and temperature are controlled.

– Efficiency at each appointment. While some consultation/surgery scheduling appointments may be a longer duration appointment for our patients, they are thorough, well-thought out, and organized. Patients are seen by staff members in a methodical order to create a seamless flow and leave with all follow up appointments scheduled, detailed notes, and a comprehensive packet with everything they need written down.

– Patience for our patients. We live in a world where things can and do move extremely fast. Technological improvements have made it so we can access pretty much everything at the tip of our fingers. But it’s important to recognize it’s not always best practice to speed through things and move at a pace so fast that your patients can’t keep up or feel rushed. Specifically in our field, some of our patients are in so much pain it’s difficult to stand/walk. It’s important to recognize when to slow down. Our patients aren’t always used to the devices and fast-paced day to day lifestyle we are so it’s incredibly important for us to slow down for our patients, take time to explain things to them, help them understand, show them and teach them. It’s about being patient and showing you care and not rushing them through to get them out the door. Besides, it’s good for all of us to slow down sometimes!

Lastly, our overall atmosphere. Check out the photos for a visual…Our building is stunning from the outside, and once you walk in, it’s warm with fireplaces, comfortable seating, and informational content on the televisions. Once you head back, you’ll notice carpeting through the hallways and adjustable lighting. The colors and ambience are that of a spa rather than a medical facility. The furniture is comfortable, including sofas and armchairs in exam rooms. Finally, our education room which is equipped to seat multiple guests so they are able to learn about their procedures and what to expect before during and after.

Consult With a Doctor

After your initial consultation, we will provide you with a surgical date. Our team will attempt to accommodate your schedule to provide timely care. Our patients will receive a detailed guide on precautions and keys to recovery to allow for optimal healing.